Approval of the order constitutes the customer’s acceptance of all the terms and conditions stated on the website, including the return and cancellation policy. Falconz Store shall not be held responsible for the customer’s failure to review or become aware of these terms and conditions.
Please note that the customer’s receipt of the shipment from the shipping company constitutes the customer’s acknowledgment that the shipment (carton) is intact, in good condition, and has not been opened prior to receipt.
Cancellation or modification of an order is only available before the order is shipped and during business hours. If the order has already been shipped, shipping fees will be deducted in accordance with the store’s policy.
Orders within and outside the Kingdom of Saudi Arabia are delivered according to the timeframe specified by the shipping company selected by the customer, which ranges from 4 to 15 business days.
Falconz Store is not responsible for any damage that may occur to the products during the shipping process.
The customer is required to provide the store with accurate and complete information, including their name, mobile number, national address, and any other information required for shipping. The customer bears full responsibility for any delay, failed delivery, or return of the shipment resulting from incorrect or incomplete information.
For orders outside the Kingdom of Saudi Arabia, the customer is responsible for all applicable fees. Please note that some countries require the customer to pay customs duties, additional shipping charges, or other fees, and the customer is responsible for paying such charges.
International Orders: The customer is solely responsible for all fees and costs associated with shipments outside the Kingdom of Saudi Arabia, including customs duties, taxes, customs clearance fees, and any additional charges imposed by the shipping company or the relevant authorities in the destination country. Falconz Store shall not be responsible for any such fees or charges under any circumstances.
If the customer fails to receive the shipment, refuses to accept it, or fails to cooperate with the shipping company for any reason, the customer shall not be entitled to request cancellation of the order or a full refund. The shipment will be disposed of.
If the shipment is returned to Falconz Store due to the customer’s failure to receive it, failure to respond to the shipping company, repeated postponement, or incorrect shipping information, the store may reship the order after contacting the customer. The customer shall bear the full cost of reshipping, as well as any fees incurred due to the return of the shipment.
For orders outside the Kingdom of Saudi Arabia: If the customer fails to respond to the shipping company and does not receive the order, the shipment will be disposed of by the shipping company, and the order amount will not be refunded to the customer.
