Exchange Policy
The customer has the right to request an exchange within a maximum period of seven (7) days from the date of receiving the order. After this period, no exchange requests will be accepted, in accordance with the terms and conditions of the applicable exchange policy and its exceptions.
To be eligible for an exchange, the product must be in good condition and must not have been used or otherwise benefited from by the customer. The store reserves the right to inspect the product before approving the exchange to verify its condition. The customer shall bear the shipping costs for any exchange request. For international exchanges, the customer shall bear all shipping costs, customs duties, and any other applicable fees, and shall be responsible for handing the product over to the shipping company. In the event of a defective product or an error on the part of the store, the customer will be compensated in accordance with the circumstances and the applicable laws and regulations.
A replacement product will be provided in the event that some products are damaged due to shipping conditions, provided that the issue is reported within a maximum of one (1) day from the date of receiving the order.
A replacement product will be provided in the event of missing items due to shipping conditions or any other reason, provided that the issue is reported within a maximum of 24 hours from the date of receiving the order.
Non-Exchangeable Products
Products manufactured or customized based on the customer’s request or according to specifications provided by the customer, such as printing a name or number on a shirt. This excludes products that are defective or do not match the specifications requested by the customer.
Digital products, such as gift vouchers and other digital products.
Products intended for personal use.
Products that have developed a defect due to misuse or failure to follow the product’s washing and care instructions.
International orders shipped outside the Kingdom of Saudi Arabia are not eligible for return.
Customers are not entitled to a cash refund for products purchased using free shopping vouchers. Instead, the customer will be compensated with other vouchers. The customer is only entitled to a cash refund for the amount actually paid, in accordance with the applicable exchange and return policy.
If the customer receives free credit or a free shopping voucher, they are not entitled to convert the credit or voucher into cash.
Return Policy
The customer has the right to request a return within a maximum period of three (3) days from the date of receiving the order. After this period, no return requests will be accepted, in accordance with the terms and conditions of the applicable return policy and its exceptions.
To be eligible for a return, the product must be in good condition and must not have been used or otherwise benefited from by the customer. The store reserves the right to inspect the product before approving the return to verify its condition.
The customer shall bear all costs associated with the return process. For international returns, the customer shall bear all shipping costs, customs duties, and any other applicable fees, and shall be responsible for handing the product over to the shipping company. In the event of a defective product or an error on the part of the store, the customer will be compensated in accordance with the circumstances and the applicable laws and regulations.
Non-Returnable Products
Products manufactured or customized based on the customer’s request or according to specifications provided by the customer, such as printing a name or number on a shirt. This excludes products that are defective or do not match the specifications requested by the customer.
Digital products, such as gift vouchers and other digital products.
Products intended for personal use.
Products that have developed a defect due to misuse or failure to follow the product’s washing and care instructions.
International orders shipped outside the Kingdom of Saudi Arabia are not eligible for return.
Customers are not entitled to a cash refund for products purchased using free shopping vouchers. Instead, the customer will be compensated with other vouchers. The customer is only entitled to a cash refund for the amount actually paid, in accordance with the applicable exchange and return policy.
If the customer receives free credit or a free shopping voucher, they are not entitled to convert the credit or voucher into cash.
Product Availability and Order Cancellation Policy
All orders are subject to product and quantity availability in Falconz Store’s inventory at the time the order is processed.
Falconz Store reserves the right to cancel an order, either fully or partially, in the event that a product is unavailable, out of stock, there is an error in inventory or pricing information, or the product cannot be provided for any reason beyond the store’s control.
If an order is canceled due to product unavailability or the item being out of stock, Falconz Store will refund the amount paid by the customer for the canceled product(s). The customer shall not be entitled to claim any additional compensation as a result of the cancellation.
Falconz Store does not guarantee the availability of any product or specific quantity until the order has been processed and shipped. Product availability is subject to the store’s actual inventory.
An order may be canceled if the delivery address provided by the customer is incorrect, the contact information is incorrect, or the customer cannot be reached.